website documentation, help online
website documentation, help online website documentation, help online
online help, website help
See the Help Meister home page
See an overview summarizing the Help Meister tool
See a features list of the Help Meister tool
See the pricing list for Help Meister
See tutorials and demos about Help Meister
See what we offer partners
See how to contact us with questions, comments, etc.

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online help, website help


In Help Meister's simplest usage example, a webmaster decides what field name on a form needs help. The webmaster enters a help record using Help Meister's online form. Help Meister provides the webmaster the link tag (href) from that field name. When users click the field name, they see the pop-up help text that was entered. Webmasters can add, edit, and delete such help using online forms. Help Meister also presents a collection of reports and tools to centrally manage all the help across your entire website.

Help Meister provides pop-up help with images and links to other helpful information, including other Help Meister records.

Help Meister allows a help record to be designated:

  • Verbose — all the help a new user could use.
  • Abbreviated — just the essentials for experienced users.
  • Standard — between Verbose and Abbreviated, this is the default.
  • System — reminds programmers and systems admin people what they need to remember.

Once users designate one of the above help types, Help Meister sets a cookie to remember their preference and shows only that type of help. If the webmaster hasn't had time to produce a certain type of help, for example System, a programmer with that selected will see instead the Standard type.

Help Meister also allows webmasters to designate custom help types, for example, by language (English, Spanish, French, etc.), by job function (secretaries, engineers, managers, etc), or by any other custom designation benefiting from specialized help. A user can set preferences for combinations like Verbose and Spanish.

Webmasters may set up a system of hierarchical categories and keywords, and then assign one or more such keywords to a help record. This allows a user to switch from any Help Meister pop-up help to Help Meister's Index. As with the index at the back of a book, Help Meister's Index allows users to go to an area of interest or help topic, see all the help listed under that topic, and link to the help record of their choice. This is the online equivalent of the Contents option for the help on desktop applications.

Help Meister users may also use a Search function that looks for text they enter, for example "lost password", in the text of any help record. Help Meister first lists help records that have all the search terms (lost and password) and then all the help records with any of the terms (lost or password).

When Help Meister users click on the Manual command button, they see an online version of the familiar printed Help Manual. This Help Manual is an automatically assembled document, with help records arranged under (sub)section headings as designated by the webmaster. This frame-based Help Manual is displayed with a clickable Table of Contents and an option that allows users to choose which sections to display. A user may choose only sections 5.1 through 5.9, for example, if that covers access and security. Users may request an easy to print version (non-frame-based) of the Help Manual if they prefer a paper copy (complete or just the sections they choose).

For a quick, hands-on test drive of Help Meister, see our Demo.

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